Pets in Need
Frequently Asked Questions
For your convenience, our most commonly asked questions are answered right here. Not finding what you’re looking for? Reach out directly through our Contact Us page.
To qualify for the services provided at Pets In Need, every client must have an income at or below 150% of the federal poverty guidelines OR receive one (or more) of the following: Food Stamps, Medicaid Medical Assistance Program, Rite Care, Child Care Assistance, Subsidized Housing, WIC, FIP, SSI, SSDI, TDI, Heating Assistance. You must bring documentation with you on the day of your appointment. For details about federal poverty levels please visit this website.
We accept all major credit cards, cash, and Care Credit. We do not accept personal checks.
In the case of an emergency, please contact:
Ocean State Veterinary Specialists (OSVS)
1480 S County Trail, East Greenwich, RI 02818.
Mass-RI Veterinary ER
477 Milford Rd., Swansea, MA 02777.
Bay State Veterinary Emergency Services
6 Baptist Street, Swansea, MA 02777.
The PIN Clinic does not have the luxury of billing clients. Our fees are significantly discounted and they must be paid in full at the time of service. In order for the clinic to remain open and to be fair to all our clients, all fees must be paid at time of service.
We try very hard to provide accurate estimates and every effort will be made to adhere to these estimates. However, if your bill is going to exceed the estimate, we will give you prior notification of this and will discuss it at length.
The Pets In Need Veterinary Clinic is NOT a free clinic, however, our fees are significantly discounted. For most services, we typically charge 30-40% of standard market rates for veterinary services.
We have two full time veterinarians who see all patients. We also have a part-time surgeon who performs the more complicated surgeries.
As long as you qualify for a federal or state assistance program you can access our services.
Pets In Need exists to service Rhode Island pets, however, if a patient is presented to us and is in critical condition, services will be provided as long as the client meets our income qualifications.
No, we do not provide services for shelter our rescue groups.
Yes we see exotic pets and the staff is supported by an exotic specialist who volunteers his services.
If you can secure your pet in a carrier, you are welcome to bring your pet into the building upon check-in. If you can leave your pet in a car safely, then please do so prior to checking in, however if circumstances do not allow, please be sure to have your pet under your immediate control.
If your pet is aggressive towards other animals or people, please notify the staff and we will advise how we can best serve you. The safety of your pet, other clients, and patients is of the utmost importance to us.
Please notify us as soon as possible if you need to cancel your appointment. This will allow us to fill that appointment with a potentially ill pet that needs our attention.
Unfortunately, transportation to the clinic is the responsibility of the client. We do not offer any transportation services at this time. There is a RIPTA bus stop located at Wampanoag Trail FS Amaral, which is approximately a one-minute walk to the Clinic.
If your pet has an emergency during the hours that PIN is closed please call the closest 24 hour emergency veterinary hospital. Ocean State Veterinary Specialists can be reached at 401-886- 6787, Bay State Veterinary Emergency Services can be reached at (508) 379-1233 and Mass-RI Veterinary ER can be reached at (508) 730-1112. They all provide 24 emergency care but they are not affiliated with PIN and they do not offer discounted fees.
We are open Monday, Thursday and Friday from 9am-3 pm and Tuesday from 9am – 5pm. We are closed on Wednesday, Saturday, and Sunday.